Customer Relations Officer (Part-Time Contract)

About the Opportunity

Cessnock City Council has a dynamic 3-month part-time opportunity ready for you to dive right into!

The Customer Relations Officer is the first point of contact for our community, and is responsible for providing effective and professional customer service over the phone and front counter. This key role will require you to utilise your strong interpersonal skills to be able to effectively communicate with internal and external stakeholders and really understand their needs to provide accurate information in a timely manner. 

To find out more about your next career opportunity: Position Description

Remuneration

$35.00 - $40.53 per hour plus superannuation 

The Benefits

• Temporary Part-Time, 22 hours per week up until 31 January 2025
• 11.5% superannuation 
• Weekly Health and Wellbeing programs held on site
• Free flu vaccination program
• Free parking on-site
• Beautiful location in the picturesque Hunter Valley!

About You

To be successful in this role, you need a Certificate III in Customer Service or relevant experience, along with four years in a high-volume customer service environment. Strong communication skills and a commitment to exceptional service are essential, as is the ability to multitask and resolve issues effectively.

What's Next?

If you are looking for a role that you can jump straight into, we encourage you to apply by completing the application form below and uploading a copy of your resume and cover letter. 

Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Pre-Employment Screening

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 24 October 2024 at 11.30pm

Who to Contact: Merleah Scroggy, Team Leader Customer Relations, (02) 4993 6729

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.