Visitor Information Centre Support Officer

About the Opportunity

Are you passionate about tourism and love helping people make unforgettable memories?

We’re looking for a friendly, motivated, and customer-focused Visitor Information Centre Support Officer to be the welcoming face of the Hunter Valley.

In this dynamic role, you’ll greet visitors from near and far, sharing your expert knowledge of the region and ensuring every guest receives a warm welcome and outstanding service. You’ll assist with daily operations of our gift shop and booking platform, helping to create seamless and enjoyable experiences for our guests.

This casual position involves working 2 shifts per month, primarily on weekends. Additional shifts may be available during staff leave periods and busy holiday seasons.

Key Responsibilities:

• Deliver exceptional customer service across all channels such as in person, phone, email, and social media
• Provide accurate and engaging information about local attractions, events, and experiences
• Support the operation of the Visitor Information Centre’s gift shop and booking systems
• Contribute to a positive and professional visitor experience every time

What We’re Looking For:

• Experience in visitor services, tourism, marketing, or customer service roles
• A genuine passion for helping people and showcasing the Hunter Valley
• Excellent communication skills and a team-focused attitude
• Strong local knowledge or willingness to learn about the region’s offerings

To find out more about your next career opportunity: Position Description

Remuneration

$39.12 - $45.30 per hour inclusive of casual loading

The Benefits

• Casual position 
• 12% Superannuation
• Generous corporate fitness program for you and your immediate family members 
• Weekly Health and Wellbeing programs held on site
• Free flu vaccination program
• Free parking on-site
• Beautiful location in the picturesque Hunter Valley! 

What's Next?

If you're enthusiastic about tourism, love engaging with people, and want to play a key role in promoting one of Australia’s premier destinations we’d love to hear from you and we encourage you to apply by completing the application form below and uploading a copy of your resume. 

Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Pre-Employment Screening

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 17 July 2025 at 11:30pm

Who to Contact: Elise Martin, Visitor Centre Coordinator on (02) 49936710

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.