Help Desk Support Officer

About the Opportunity

We are seeking a dynamic and customer-focused Help Desk Support Officer to join our team! This role will see you primarily leaning on your strong IT skills and knowledge of Council's assets and procedures to provide a high quality support service to our staff. You will be the go-to person for troubleshooting, problem-solving and delivering timely solutions to ensure smooth day-to-day operations across Council. Strong customer service skills are essential in this role, as you will be the first point of contact for staff to help them resolve technical issues in a timely manner. Additionally, you will utilise your problem solving abilities to collaborate with the team to tackle challenges and find innovative solutions to IT problems. 

To find out more about your next career opportunity: Position Description

Remuneration

$81,605 - $94,490 per annum plus 13% superannuation

The Benefits

• Full-time, 35 hours per week 
• Flexible work arrangement options including hybrid work arrangements, option of nine-day fortnight or monthly RDO
• 14% superannuation
• Generous leave entitlements, including paid parental leave and Long Service Leave after 5 years
• Ongoing training and development opportunities with access to Council's Study Assistance Program
• Corporate fitness program for you and immediate family members 
• Regular wellbeing programs and free annual flu vaccinations
• Free parking on-site
• Beautiful office location in the heart of the Hunter Valley

About You

To be considered for this position you must have a degree in Information Technology or other relevant equivalent qualifications. You will bring demonstrated experience in a similar role, with a strong background in developing, maintaining, and supporting PC networks. You must also be able to provide high-quality help desk support, effectively guide and train users, and communicate technical information clearly to a range of stakeholders. A sound understanding of technology-related risk management and risk mitigation processes is essential, along with the ability to apply these principles to ensure secure, reliable, and efficient systems.

What's Next?

We encourage you to apply by completing the application form below and uploading a copy of your resume. 

Your candidate suitability is determined by your responses to the selection criteria questions, for more information on how to address the selection criteria please visit our How to apply page.

Pre-Employment Screening

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 29 January 2026 at 11.30pm

Who to Contact: Steve Hepple, Information Technology Coordinator, on (02) 4993 4195.

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.