Aquatics Customer Service Officer - Casual

About the Opportunity

Our Outdoor Aquatic Facilities are preparing for the upcoming season and are focused on delivering a welcoming and well run experience for our community.

We're seeking friendly, customer focused individuals to join our team for the 2026/2027 pool season, with casual opportunities available across both Cessnock and Branxton Pools. 

In this role, you’ll be the first point of contact for visitors, supporting the smooth daily operation of the facility. This includes managing point of sale transactions, processing memberships, handling Learn to Swim enrolments, and assisting with general enquiries.

You’ll also support safe and compliant operations by following food handling requirements and assisting with water safety initiatives such as the Royal Life Saving Keep Watch program.

Your responsibilities will include:

• Providing friendly and efficient customer service to all pool users.
• Operating a computerised point of sale system for sales and memberships.
• Managing kiosk operations, including food and beverage sales.
• Processing Learn to Swim enrolments and related enquiries.
• Supporting a clean, safe and well-presented facility environment.
• Following Council procedures, including food handling and WHS requirements.
• Promoting water safety through the Keep Watch program.

To help us deliver a great experience for our community, we're looking for people who can work a mix of weekday and weekend shifts. 

To find out more about your next career opportunity: Position Description

Remuneration

$40.68 - $47.11 per hour (Inclusive of Casual Loading)

The Benefits

• Casual seasonal role with opportunities to return for future pool seasons
• Flexible rostered hours, with rosters issued 2 weeks in advance to support planning and availability
• Hands-on experience in customer service, retail operations and aquatic facility support
• 12% superannuation
• Free on-site parking

What's Next?

This is a great opportunity to develop customer service, point of sale operations and sales processing while contributing to your local community. We encourage you to apply by completing the online application form below and uploading your resume.

Applications are assessed based on responses to the selection criteria questions. Guidance on addressing selection criteria can be found by visiting our How to apply page.

Pre-Employment Screening

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce. 

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please call (02) 4993 4308 or email recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 23 July 2026 at 11:30pm 

Who to Contact: Chad McCamley, Aquatics Facilities Coordinator on (02) 4993 6742 between 8am and 5pm, Monday to Friday.

You must have the right to live and work in Australia to apply for this position.

Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.